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FAQ
Frequently Asked Questions
We have spent the last 10 years designing, redesigning, and thoroughly testing the case in every situation we could imagine. We have taken our ProShotCase's scuba diving on countless dives without a single leaking case. We have shot it with paintballs from 6 inches away and simply rinsed it off when we were done. Although we do not recommend it, we have dropped our case 20 feet while rock climbing and the only damage was a small scratch.
The ProShotCase was created to protect your phone no matter what happens. Additionally, we test each and every case in a pressurized machine that simulates the water pressure of the maximum allowed depth of the ProShot Touch (50 feet) and ProShot Dive (130 feet).
Both the ProShot Dive Case and ProShot Touch Case 2.0 are compatible with ALL iPhone models, including the new iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, & iPhone Air.
The ProShot Dive Case is rated for depths of 130 ft (40 m), while the ProShot Touch Case 2.0 is rated for depths of 50 ft (15 m), catering to different underwater needs. Both cases include a wrist strap, a floating handgrip, a travel case, and our iPhone Protection Guarantee (https://www.proshotcase.com/guarantee-1)for added peace of mind.
Additionally, both cases offer optional red filter add-ons for improved underwater photography and videography.
We finally have TWO brand-new ProShotCases for Android — and they’re here.
(https://www.proshotcase.com/proshotcase-for-android) After years of development, testing, and prototyping, we’re excited to introduce the first-ever ProShot Touch Case for Android and ProShot Dive Case for Android — built for every adventure.
✔ ProShot Touch Case for Android — Waterproof to 50 ft / 15 m
Perfect for snorkeling, swimming, kayaking, and surface-level underwater filming.
Full touchscreen compatibility above water.
✔ ProShot Dive Case for Android — Waterproof to 130 ft / 40 m
Designed for scuba divers, freedivers, spearfishers, and advanced underwater creators.
Built for maximum depth, clarity, and durability.
We’re a small company that started with iPhone housing due to their size consistency — but we’ve been working for years to engineer the perfect ProShotCase for Android users.
Now, they’re finally ready. Shop Now (https://www.proshotcase.com/proshotcase-for-android)
First of all, we would be just as upset as you. Our biggest fear when starting this company was the possibility of breaking a customer’s phone. We do not take that lightly. We test each and every case before they leave our factory in a pressurized machine that simulates the water pressure of the maximum depth for each of our products.
If your phone was to break from water damage due to a product defect, the replacement of your phone would be covered by our iPhone Protection Guarantee. Please click this link for more details: iPhone Protection Guarantee(https://www.proshotcase.com/guarantee-1)
The ProShot Touch Case and ProShot Dive Case are both designed to elevate your underwater adventures, but they cater to different needs:
• ProShot Touch Case:
• Rated to the depth of 50 ft (15 m), ideal for snorkeling, shallow dives, and general underwater photography.
• Features touchscreen compatibility above water, making it convenient for use during surface-level activities.
• Compatible with optional red filter add-ons for enhanced underwater colors at all depths.
• Includes a wrist strap, floating handgrip, travel case, and our iPhone Protection Guarantee for ultimate peace of mind.
• ProShot Dive Case:
• Rated to depths of 130 ft (40 m), perfect for scuba diving, freediving, and deep-water exploration.
• Hard shell case with no access to your iPhone's touchscreen.
• Compatible with optional red filter add-ons for enhanced underwater colors at greater depths.
• Comes with a wrist strap, floating handgrip, travel case, and our iPhone Protection Guarantee for ultimate peace of mind.
Want to learn more? Check out our detailed comparison on our blog here t(https://www.proshotcase.com/post/proshot-touch-case-vs-proshot-dive-case?srsltid=AfmBOorH0UxUMYzLYKdDsydPLqt42j3yfDpidj5LTSeZ65mecvITo3nU)o help you choose the perfect case for your underwater adventures!
The ProShot Dive Case is rated for depths of up to 130 feet (40 meters), making it perfect for scuba diving, freediving, and other deep-water activities.
The ProShot Touch Case 2.0 is rated for depths of up to 50 feet (15 meters), ideal for snorkeling, shallow dives, surfing, and general above & underwater photography.
Yes, the ProShot Touch Universal Case is now available!(https://www.proshotcase.com/product-page/proshot-touch-universal-case-2-0)
This case is compatible with all iPhone models, rated to depths of 50 ft (15 m), and features touchscreen compatibility above water for easy operation.
The ProShot Touch Case 2.0 includes:
• A wrist strap for secure handling
• A floating handgrip for added convenience
• A travel case for safe storage and transport
• Our iPhone Protection Guarantee for peace of mind
Order yours today (https://www.proshotcase.com/product-page/proshot-touch-universal-case-2-0)and enjoy filming your underwater adventures with confidence!
The 'ProShotCase' Camera App is essential to use for all underwater photography. As soon as you go underwater, touch screens are not able to react to your touch anymore, so we created a camera app specifically to use with our case in the water!
Our camera app, called "ProShotCase", will change your phone's volume buttons into camera controls and allow you full camera access in the water! Within our ‘ProShotCase’ camera app, Volume (+) will take a pic, start/stop a video, etc., and Volume (-) will cycle through your camera modes. Our app is free in the Apple app store so you are welcome to download it and check it out! Find more tips. (https://www.proshotcase.com/app-tips)
• Make sure the phone is 100% charged before a big day out.
• Use Sleep mode on the app between dives/swims (if keeping the phone in the case). We have Sleep Mode built into the app so when underwater with the app open, you can activate Sleep mode (by clicking volume up hovering over that mode) and it will turn your screen off and conserve battery between photos/videos. You can click either volume button to turn the screen back on and the phone will open back up right in the app.
• If there’s time/it’s safe to remove the phone from the case between dives/swims, then it’s good to do that and turn the display off with the power button before its next use.
• Turn Airplane Mode ON on the phone before putting it into the case (turn WiFi off too). This will help battery life significantly and will also stop any phone notifications coming through while diving, which can be distracting.
• Turning off Location Services in the ‘ProShotCase’ app iPhone Settings (found in iPhone Settings > ProShotCase) will also slow the battery usage on a long day out.
• Close all other apps running on your phone while you're on the app as this can cause your iPhone to use more battery and/or overheat.
Please feel free to visit this direct link for more app tips: https://www.proshotcase.com/app-tips(https://www.proshotcase.com/app-tips)
Saltwater is extremely corrosive and it is very important to rinse your case with fresh water after each saltwater use. Make sure to thoroughly clean the case’s volume buttons, camera lens area, and blue side clips, as these areas contain stainless steel most likely to rust from repeated saltwater exposure. Your floating hand grip screw and nut are also important to rinse with freshwater after any saltwater exposure.
Do not leave your case in direct sunlight for extended periods of time when possible. Always rinse your ProShotCase with fresh water after every use and let it air dry. This will remove any salt residue on your lens area and will keep your seals and gaskets clean from sand so they remain intact and watertight.
Your case's o-ring gasket (found in its end cap attached to the sliding insert tray) should always be inspected and cleaned before each use. All ProShot Dive Case's include an o-ring cleaning tool that should be used to remove any salt, sand, dust, or debris from the o-ring gasket BEFORE every use.
Severe impacts may damage the gasket that is instrumental in protecting your phone. Always re-test the waterproof capabilities of your case after a crash or drop.
We recommend occasionally using silicone grease to lubricate the gasket. If silicone grease is not available, Vaseline, chapstick, or oil-based lotion can work as a substitute. Find more care instructions here> ProShotCase Instructions.(https://www.proshotcase.com/instructions)
We would recommend the Dual Lens Tidal Mask for those who have prominent facial features or a larger nose. The Single Lens Tidal Masks are made to fit smaller faces and are best suited for someone with less prominent facial features. Here's How to Choose The Perfect Diving Mask For You.(https://www.proshotcase.com/post/choose-the-perfect-diving-mask)
The amber-tinted lenses offer color rendering, improved color contrast, reduced sun glare, and eye strain protection. It will work great for sunny days and only slightly reduces the amount of light that penetrates the lenses. It will be fine on cloudy days as well. We only recommend the clear lens for deep scuba dives on cloudy days or for night diving. Here's more info on HD Lens Diving Mask vs Tinted Lens Mask - Pros and Cons. (https://www.proshotcase.com/post/hd-scuba-lens-vs-tinted-scuba-lens-pros-and-cons)
The inside of the Tidal Mask comes treated with a proprietary hydrophilic technology which prevents fogging in any circumstance! The Tidal Mask also includes a Tidal Anti-Fog Spray + Lens Cleaner, a protective travel case, and 1-yr warranty.
The anti-fog treatment will last for hundreds of dives and is also replaceable if it wears off after heavy consistent use. We offer Anti-Fog Film replacements in a pack of 2.
Here's a video of our Tidal Mask being blasted by a steamer:
https://www.youtube.com/watch?v=KP5-WjbejrA
Our anti-fog film is long lasting and works really well but over time its anti-fog properties will degrade slightly. Our anti-fog spray helps to restore the films hydrophilic capabilities and adheres much better to our anti-fog films compared to spraying tempered glass directly (without our films). It extends the life of our anti-fog films to years instead of months. Additionally, if you didn't get the chance to clean your mask with fresh water between each use, the anti-fog spray acts as a cleaner while you're out and about enjoying a long day in the water. Find tips & tricks to prolong your Tidal Masks Anti-Fog Capabilities.(https://www.proshotcase.com/tidal-sports-gear-instructions)
Rinsing the mask thoroughly with fresh water after every use works great (and is necessary), but once in a while it also helps to use dish soap to clean the inside lenses of the Tidal Mask. Gently rubbing dish soap around the inside of your mask with your finger will help remove any leftover salt and/or oil dried onto the lenses. We find that the Tidal Mask will start to fog a little bit if there is any dried salt on the inside of the lens or water droplets (fog) to cling to.
Here is more info on how to Care for your Tidal Mask. (https://www.proshotcase.com/tidal-sports-gear-instructions)
The Tidal Roll-Up wet Snorkel is a perfect snorkel option for anyone who is freediving, scuba diving, and snorkeling. Great for travel as it fits in the pocket of a BCD.
If you're new to snorkeling, however, we recommend our Tidal Dry Snorkel so no water will enter the breathing tube. Here's more info on Choosing the Right Snorkel. (https://www.proshotcase.com/post/dry-vs-wet-snorkels-which-is-right-for-you)
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