SHIPPING POLICY

Returns: All orders can be returned for a full refund within 30 days of receiving the item as part of our satisfaction guarantee.

​​

​Tidal Gear Return & Exchange Policy:

• Returns: All orders can be returned for a full refund within 30 days of receiving the item as part of our satisfaction guarantee.

• Product must be in the original packaging and in perfect condition with no cosmetic damage.

• The protective layer must be intact and not removed in order for the return or exchange to be accepted.

• The fit can be tested above water without removing the protective layer.

• We do not accept returns for used products.

• We do not refund for Priority Mail or Express Shipping costs if your order arrived within its delivery window

• We will refund the full order amount minus the shipping costs for the return.

• Please email our Customer Support Team at info@proshotcase.com to arrange your return.

​

​Tidal Mask Fit Guarantee: The Tidal Mask collection is designed to fit most face shapes and sizes, and we find they fit almost 90% of faces. If the mask does not fit as expected, you may return your mask for a full refund within 30 days of the original purchase, provided it meets our return conditions.

​​
 

ProShotCase Return & Exchange Policy:

• All orders can be returned for a full refund within 30 days of receiving the item as part of our satisfaction guarantee.​

• It must be in the original packaging and in perfect condition with no cosmetic damage.

• We do not accept returns for used products.

• We do not refund Priority Mail or Express Shipping costs if your order arrived within its delivery window. 

• Buyer is responsible for the return shipping cost. 

• We will refund the full order amount minus the shipping costs for the return.

• If you return any items please first email info@proshotcase.com so we can provide the return shipping address and process the refund.

• If the wrong case is ordered and a replacement case is required, we charge a restocking/repackaging fee of $10 USD. A $10 restocking/repackaging fee may be applied to returned products with damaged packaging or missing parts.