ALL RETURNS: 30-Day Fit & Setup Guarantee

Try your gear above water — check your phone’s fit, the app, and your mask’s fit and seal — and if it isn’t right for you, return it within 30 days of delivery for a refund of the product price. Once a product has been used in the water it becomes a used item, and we can only accept it back if there’s a manufacturing defect.

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• We do not accept returns for used products.

• Buyer is responsible for the return shipping cost for any return that is not due to a manufacturing defect.

• We do not refund for Priority Mail or Express Shipping costs if your order arrived within its delivery window.

Please email our Customer Support Team at info@proshotcase.com to arrange your return.

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​Tidal Sports Gear - Return & Exchange Policy:

• Returns: All Tidal Sports gear can be returned for a full refund within 30 days of receiving your shipment as part of our 30-Day Fit & Setup Guarantee (outlined above and below).

  • Product(s) MUST NOT have been used in water -- the fit can be tested above water.

  • For all Tidal Masks - the anti-fog film's protective layer must be intact and not removed.

  • Product(s) must be in the original packaging and in perfect condition with no cosmetic damage.

• Exchanges:​ If an exchange is needed for a Tidal Mask or Tidal Snorkel for a different style or color, buyer is responsible for the return shipping cost, and we'll ship the new product for free (for the first exchange).

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​Tidal Mask Fit Guarantee: The Tidal Mask collection is designed to fit most face shapes and sizes, and we find they fit almost 90% of faces. If the mask does not fit as expected, you may return your mask for a full refund within 30 days of the original purchase, provided it meets our return conditions outlined above. We will cover the cost of the return shipping.​​
 

ProShot Products - Return & Exchange Policy:

• Returns: All ProShot products can be returned for a full refund within 30 days of receiving your shipment as part of our 30-Day Fit & Setup Guarantee (outlined above and below).

  • Product(s) MUST NOT have been used in water -- you can check your phone's fit, try out our app, and assemble gear above water before returning.

  • For ProShotCases - all items included with the case must be in the travel case along with the ProShotCase. 

  • Product(s) must be in the original packaging and in perfect condition with no cosmetic damage.

• Exchanges: If the wrong case is ordered and a replacement case is required, buyer is responsible for the return shipping cost, and we'll ship the new case for free (for the first exchange).

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If you return any items, please first email info@proshotcase.com so we can provide the return shipping address and process the refund.