We take leaks very seriously and will definitely want to figure out where and why your case is leaking, so we can make sure it does not happen again.
Please perform this quick leak test on your case to identify where the leak is coming from: First, fill up your entire case with water then close the bottom cap. Next, press firmly on the touch film, and if there is a leak you should see a small amount of water dripping out. Please attach a quick video below if you are able to figure out the source of the leak!
Thanks for taking the time to submit the claim for, we will be in touch with you shortly!